SupportBIS Application
System Requirements
Minimum and recommended specifications to run BISage smoothly, plus network, browser, and security guidance for safe access.
System & Network Requirements
Minimum vs Recommended
| Category | Minimum Spec | Recommended Spec |
|---|---|---|
| Operating System | Windows 8 or later | Windows 10 |
| Processor | Intel Pentium 4 or latest | 3.3 GHz or faster 64-bit dual-core processor |
| Memory | 4 GB | 8 GB |
| Resolution | Normal desktop | Standard desktop resolution |
| Internet Connection | Broadband | Broadband |
Network Requirements
| Network Requirements | Minimum Spec | Recommended Spec |
|---|---|---|
| Bandwidth | Greater than 10 Mbps | Greater than 20 Mbps |
| Latency | Below 100 ms | Below 50 ms |
Browser Requirements
| Browser Requirements | Minimum Spec | Recommended Spec |
|---|---|---|
| Google Chrome or Microsoft Edge | Version 109.0.5414.75 (64-bit) or later | Latest stable version |
Note: Sufficient hard disk space is required in the installed OS location and the Google Chrome file download location, with sufficient permissions.
Login, Access & Security
Step-by-step
Browser
Use Google Chrome or Microsoft Edge as the default browser for best performance and compatibility.
URL
Open the provided application URL in your browser.
Login
Enter a valid email address and password, then click Sign In. If you select Remember Me, you will stay signed in when you reopen the browser.
Forgot Password
Click “Forgot your password?”, enter your registered email address, then click Email Link. If you do not receive the email, click Send Email Again or go Back to Login. Note: Reset link is valid only for 30 minutes. After that, click Send Email Again.
Password Policy (Recommended)
Use a strong password with at least 10 characters (uppercase, lowercase, numbers, special characters). Example: P@ssw0rd123. Change your password at least every 3 months. Do not share your password with others.
Change Password
Click your profile picture (top-right), then select Change Password.
Update / Troubleshooting
If there are updates or the system looks outdated, perform a hard refresh: Ctrl + Shift + R
Security
Always sign out after use to prevent unauthorized access. After 120 seconds of inactivity, you will be signed out automatically. Click Continue to stay signed in or Cancel to sign out.
Change Picture
To upload a profile picture, click your profile picture (top-right), then click Update.
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