BISage was established in January 2013 as a Management Consulting Company.

The company is based at KMPC-31, Shantinagar, Kathmandu, Nepal.

The company remains open 6 days in a week and office opens at 9:00 AM and Closes at 6:00 PM. General administration remains close in the holidays but support remains open across the week.

You can make inquiries on sales related matters through landline telephone, email or customer care as convenient. Please click the link for further information.

Yes, BIS is a web-based application, so it can be used for decentralized operation according to your organizational set up.

BIS has a primary business concentration in Nepal but it is available now in Middle-east (Qatar) and Australia and planning to expand BIS Applications to other international market in the near future.

Yes, you can have a Pre-recorded, Virtual, On-Premise, Limited Feature and Custom Demo upon request depending on your requirement through our website. Please click the link for further information.

Yes, the application is available for Free Trial for specified period based on industry specific category and BIS Edition that can be requested through our webpage. Please click the link for further information.

Yes, it is available for training based on the BIS Edition and Industry classification.

BIS is the Web based Application.

Framework: Microsoft.NET MVC
Programming Language: C#

Back End
Coding: C#
Database: Microsoft SQL Server

Front End:
CSS, HTML, Bootstrap, JavaScript, jQuery, Vue.js
Database: Microsoft SQL Server

BIS is developed on agile methodology.

BIS server is located in Nepal.

BIS Application is tested through manual, automation, unit, integrated, load and user acceptance testing.

Yes, BIS Application is very user friendly as user is to work under pre-defined environment.

The basic requirement for system is specified in the link for efficient and smooth functioning of Application. Please click the link for further information.

Yes, BIS Application is SSL certified to keep the application secured.

Yes, the Application is compatible with third party API integration.

Yes, user can enable two factor authentication through user profile or admin user can enable two way verification through user admin as required.

Full back up is taken in every 24 hours, differential backup in every 4 hours and transaction log is backed up in every 1 hour.

Yes, BISage follows industry best practices for Continuous Integration (CI) and Continuous Deployment (CD), ensuring frequent code integration, automated testing, and streamlined deployment processes to maintain software quality, stability, and faster release cycles.

Cloudflare is used for performance and security of BIS Applications.

Yes, BIS Application is available on multi-tenancy model with shared database, separate database and separate server as applicable.

BISage develops Applications in Module as well as Enterprise Editions to suit the customized needs of clients across the industry. Both Module and Enterprise Application is available now in five different series. BIS ERP is going to be commercialized in the near future. Please click the link for further information.

BIS Application is enabled both in SaaS (Software as a Service) and License Model. Client can go with any of two models based on their requirements, product features and applicable fee thereof.

BIS Application has a different fee structure for both SaaS and License Model across different editions under different enterprise categories. Please click the link for further information.

You need to first make a need analysis depending on the size of your business, transactions and number of employee. You can then approach BISage through client onboarding portal available in our website, mail correspondence or direct telephone communication as convenient to you during normal business hour.

The Application is targeted for different industry segments including non-profit organization with minor customization. It is suitable for Service-oriented, Communication Technology, Information Technology, Hospitalities, Agro and Forest Product, Construction and Manufacturing Industry.

Yes, you can upgrade BIS Application to higher edition both under SaaS or License Model as applicable with corresponding upgrade fee without setup charge.

Yes, you can switch Application from SaaS to License Model with applicable charges.

Yes, you can add the user both in SaaS and License model with applicable charges.

Yes, minor customization if any is done during the deployment of Application but major customization is chargeable. Please contact at business@bisage.com.np for further details.

Yes, every user is well defined through a dynamic login administration to have the proper managerial control.

If data is provided in the specified format, it can be deployed in a single work day from the date of receiving data.

Yes, batch upload of data is possible in the specified format.

Yes, BIS Application is very cost effective and competitive against the given features and functionalities.

Support & service charge is not applicable in SaaS Model whereas support & service charge is applicable in License Model on the basis of applications and enterprise categories.

A long-form agreement is entered and executed between BISage and Client for both SaaS and License Model.

Invoice is generated against BIS Application in the first week of every month for SaaS Model. Whereas invoice is generated upon successful deployment of BIS Application in case of License Model. Similarly, Invoice is generated on a monthly, quarterly, half-yearly or Yearly basis in lieu of Support/Service and Cloud Hosting Charge as applicable.

Payment is to be made within 7 days from the date of Invoice for SaaS Model whereas payment can be made as per the terms of the Agreement in case of License Model.

You can make the payment against monthly/license fee through Bank Transfer, Cheque or online payment through our web portal for new customers. Please click the link for further information.

Yes, 13% VAT is applicable on and above monthly Fee.

Yes, 1.5% TDS is applicable in both SaaS and License model.

One-time Support-FOC
Standard Support-10% of License Fee
Premium Support- 15% of License Fee
Enterprise Support- 20% of License Fee
Refer to Support page for further details.

Yes, failover clustering is done between Data Center (DC) and Disaster Recovery (DR) for high availability.

Yes, HA cloud service charges at the rate of 20% of License Fee. Standard Availability (SA) is chargeable at the rate of 10% of License Fee.

BISage runs in Tier-1 server and commit 97% and 99.9% up-time respectively for SA and HA Cloud service.

BISage provides normal online support and service both in SaaS and License model. You can contact us through:
Trouble Ticket
support@bisage.com.np or
WhatsApp No. (9802304304)

A dedicated round the clock (24x7) support is available under Enterprise Support Tier subject to applicable charges.

Yes, basic troubleshooting guidelines are available in our website. Please click the link for further information.

Yes, we provide online User Manual for all the modules of BIS Applications. It can be viewed through help button in the top right position of UI.

Yes, one-time online training is provided within license/SaaS term. Additional hour training is chargeable.

Yes, onsite training is also available depending on the enterprise category subject to applicable charges.