General
Technical
Products & Sales
Billing
Support & Service
When was BISage established?
BISage was established in January 2013 as a Management Consulting Company.
Where is the company based?
The company is based at KMPC-31, Shantinagar, Kathmandu, Nepal.
What are the work days and working hour?
The company remains open 6 days in a week and office opens at 9:00 AM and closes at 6:00 PM. Support remains open across the week.
How is communication made with BISage system?
You can make inquiries on sales related matters through landline telephone, email or customer care as convenient.
Can we use BIS Application for decentralized operation?
Yes, BIS is a web-based application, so it can be used for decentralized operation according to your organizational set up.
Is the Application available worldwide?
BIS is currently available for Nepal market only and planning to expand to international market in the near future.
Is the Application available for demo?
Yes, you can have a demo upon request.
Is the Application available for trial?
Yes, the application is available for trial for specified period based on industry specific category that can be requested through the webpage.
Is the Application web based or desktop based?
BIS is the Web based Application.
What is the technology used for developing BIS Application?
Framework: ASP.Net MVC
Programming Language: C# (C Sharp)
Front End: CSS, HTML, Bootstrap, JavaScript, jQuery, Vue.js
Database: Microsoft SQL Server
Programming Language: C# (C Sharp)
Front End: CSS, HTML, Bootstrap, JavaScript, jQuery, Vue.js
Database: Microsoft SQL Server
What is the development methodology?
BIS is developed on agile methodology.
Where is the BIS server located?
BIS server is located in Nepal.
How do you assure the quality of BIS Application?
BIS Application is tested through manual, automation, unit, integrated, load and user acceptance testing.
Is BIS Application user friendly?
Yes, BIS Application is very user friendly as user is to work under pre-defined environment.
What is the system requirement for running the Application?
The basic requirement for system is specified in the link for efficient and smooth functioning of Application.
Is BIS Application certified by SSL?
Yes, BIS Application is SSL certified to keep the application secured.
Is BIS compatible for API integration?
Yes, the Application is compatible with third party API integration.
Is two way verification featured in the Application?
Yes, user can enable two factor authentication through user profile or admin user can enable two way verification through user admin as required.
How is the data backup taken?
Full backup is taken every 24 hours, differential backup every 4 hours and transaction log backup every 1 hour.
What are the Applications Developed by BISage?
BISage develops Applications in Module as well as Enterprise Editions to suit the customized needs of clients across the industry. Both Module and Enterprise Application is available now in 4 different series. BIS Premium and BIS ERP is going to be commercialized in the near future.
How is the BIS Application enabled?
BIS Application is enabled both in SaaS (Software as a Service) and License Model. Client can go with any of two models based on their requirements.
How is the fee structure of BIS Application?
BIS Application has a different fee structure for both SaaS and License Model across different editions under different enterprise categories. Please contact at business@bisage.com.np for details.
How can we hire a BIS Application?
You need to first make a need analysis depending on the size of your business, transactions and number of employee. You can then approach BISage through website, mail or direct telephone.
Is the Application targeted for Particular Industry?
The Application is targeted for any industry segments including non-profit organization with minor customization. It is suitable for Service-oriented, IT, Tourism and Construction Industry.
Can I upgrade the Applications to higher edition?
Yes, you can upgrade BIS Application to higher edition within SaaS or License Model with corresponding upgrade fee without setup charge.
Can I switch my Application from SaaS to License Model?
Yes, you can switch Application from SaaS to License Model with applicable charges.
Can we add the user?
Yes, you can add the user both in SaaS and License model with applicable charges.
Can we customize our Application?
Yes, minor customization is done during deployment. Major customization is chargeable. Contact sales@bisage.com.np.
Is the user role defined?
Yes, every user is well defined through a dynamic login administration to have proper managerial control.
What is the estimated time required for the deployment?
If data is provided in specified format, it can be deployed in a single work day from the date of receiving data.
Is the batch upload possible?
Yes, batch upload of data is possible in the specified format.
Is the Application cost effective?
Yes, BIS Application is very cost effective and competitive against the given features and functionalities.
What is the Support & Service charge applicable?
Support & service charge is not applicable in SaaS Model whereas applicable in License Model based on applications and enterprise categories.
How is the software deal executed?
A long-form agreement is entered and executed between BISage and Client for both SaaS and License Model.
When is the Invoice generated?
Invoice is generated in the first week of every month for SaaS Model. For License Model, invoice is generated upon successful deployment.
What is the payment terms for both models?
Payment is to be made within 7 days from Invoice date for SaaS. For License, payment as per agreement terms.
What is the payment method?
You can make the payment through Bank Transfer, Cheque or other acceptable methods.
Is VAT Applicable?
Yes, 13% VAT is applicable on and above monthly Fee.
Is the TDS applicable in Software Sales?
Yes, 1.5% TDS is applicable in both SaaS and License model.
How can I get the support from BISage?
BISage provides online support both in SaaS and License model. Contact: support@bisage.com.np or Skype: HelpDesk@BISage
Is dedicated support available?
A dedicated 24x7 support is available subject to applicable charges. Contact: support@bisage.com.np or Viber: Customer Care-BISage
Do you provide User Manual?
Yes, we provide User Manual for entire series of Applications.
Do you provide online training?
Yes, one time online training is provided.
Is onsite training available?
Yes, onsite training is available subject to applicable charges.