Customer-Centric Support & Service
At BISage, we take pride in delivering responsive, reliable, and client-focused support services for all our users—across both SaaS and License models. Our support system is built to ensure operational continuity and customer satisfaction, helping you resolve issues quickly and efficiently.
Support Models We Offer
- Standard Support
- Available during regular business hours
- Covers functional assistance, bug reporting, and system usage queries
- 24×7 Dedicated Support(Optional)
- Round-the-clock support for mission-critical businesses
- Available upon request and subject to applicable charges
Support Mode
- Remote Desktop Connection (RDC) is the only authorized channel for technical troubleshooting.
- Clients must appoint a single point of contact (SPOC) with basic technical and communication skills to:
- Clearly explain the issue
- Share steps already taken internally
- Provide supporting screenshots or error messages
Support Contact Details
| Level | Unit | Mobile No. | Email ID |
| L1 | Customer Care Unit | 9802304304 | support@bisage.com.np |
| L2 | Technical Support | 9802304310 | operation@bisage.com.np |
Need dedicated assistance or want to enable 24×7 support for your operations? Connect with our team today to upgrade your support plan.
