BISage provides support and service in both SaaS and License models. BISage has developed a support system, which is very customer centric and responsive to ensure the service excellence. There are two types of support and service:

• Normal support is available during regular business hour.
• Round the clock (24×7) support is dedicated and subject to applicable charges.

BIS provides with RDC (Remote Desktop Connection) support only. All the issues or bugs should root through single point of contact who should have a basic communication skill to explain the actual issues and the step taken from their side to resolve the problem.