{"id":1778,"date":"2025-08-24T16:26:26","date_gmt":"2025-08-24T16:26:26","guid":{"rendered":"https:\/\/bisage.com.np\/home\/?page_id=1778"},"modified":"2026-02-25T05:49:32","modified_gmt":"2026-02-25T05:49:32","slug":"faq","status":"publish","type":"page","link":"https:\/\/bisage.com.np\/home\/support\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t
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General<\/div>\r\n
Technical<\/div>\r\n
Products & Sales<\/div>\r\n
Billing<\/div>\r\n
Support & Service<\/div>\r\n <\/div>\r\n\r\n \r\n
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When was BISage established?<\/div>\r\n
BISage was established in January 2013 as a Management Consulting Company.<\/div>\r\n <\/div>\r\n\r\n
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Where is the company based?<\/div>\r\n
The company is based at KMPC-31, Shantinagar, Kathmandu, Nepal.<\/div>\r\n <\/div>\r\n\r\n
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What are the work days and working hour?<\/div>\r\n
The company remains open 6 days in a week and office opens at 9:00 AM and Closes at 6:00 PM. General administration remains close in the holidays but support remains open across the week.<\/div>\r\n <\/div>\r\n\r\n
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How is communication made with BISage system?<\/div>\r\n
\r\n You can make inquiries on sales related matters through landline telephone, email or customer care as convenient.\r\n Please click the link for further information.<\/a>\r\n <\/div>\r\n <\/div>\r\n\r\n
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Can we use BIS Application for decentralized operation?<\/div>\r\n
Yes, BIS is a web-based application, so it can be used for decentralized operation according to your organizational set up.<\/div>\r\n <\/div>\r\n\r\n
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Is the Application available worldwide?<\/div>\r\n
BIS has a primary business concentration in Nepal but it is available now in Middle-east (Qatar) and Australia and planning to expand BIS Applications to other international market in the near future.<\/div>\r\n <\/div>\r\n\r\n
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Is the Application available for demo?<\/div>\r\n
\r\n Yes, you can have a Pre-recorded, Virtual, On-Premise, Limited Feature and Custom Demo upon request depending on your requirement through our website.\r\n Please click the link for further information.<\/a>\r\n <\/div>\r\n <\/div>\r\n\r\n
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Is the Application available for Trial?<\/div>\r\n
\r\n Yes, the application is available for Free Trial for specified period based on industry specific category and BIS Edition that can be requested through our webpage.\r\n Please click the link for further information.<\/a>\r\n <\/div>\r\n <\/div>\r\n\r\n
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Is the Video Materials available for Training?<\/div>\r\n
Yes, it is available for training based on the BIS Edition and Industry classification.<\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n
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Is the Application web based or desktop based?<\/div>\r\n
BIS is the Web based Application.<\/div>\r\n <\/div>\r\n\r\n
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What is the technology used for developing BIS Application?<\/div>\r\n
\r\n Framework: Microsoft.NET MVC
\r\n Programming Language: C#

\r\n Back End
\r\n Coding: C#
\r\n Database: Microsoft SQL Server

\r\n Front End:
\r\n CSS, HTML, Bootstrap, JavaScript, jQuery, Vue.js
\r\n Database: Microsoft SQL Server\r\n <\/div>\r\n <\/div>\r\n\r\n
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What is the development methodology?<\/div>\r\n
BIS is developed on agile methodology.<\/div>\r\n <\/div>\r\n\r\n
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Where is the BIS server located?<\/div>\r\n
BIS server is located in Nepal.<\/div>\r\n <\/div>\r\n\r\n
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How do you assure the quality of BIS Application?<\/div>\r\n
BIS Application is tested through manual, automation, unit, integrated, load and user acceptance testing.<\/div>\r\n <\/div>\r\n\r\n
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Is BIS Application user friendly?<\/div>\r\n
Yes, BIS Application is very user friendly as user is to work under pre-defined environment.<\/div>\r\n <\/div>\r\n\r\n
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What is the system requirement for running the Application?<\/div>\r\n
\r\n The basic requirement for system is specified in the link for efficient and smooth functioning of Application.\r\n Please click the link for further information.<\/a>\r\n <\/div>\r\n <\/div>\r\n\r\n
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Is BIS Application certified by SSL?<\/div>\r\n
Yes, BIS Application is SSL certified to keep the application secured.<\/div>\r\n <\/div>\r\n\r\n
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Is BIS compatible for API integration?<\/div>\r\n
Yes, the Application is compatible with third party API integration.<\/div>\r\n <\/div>\r\n\r\n
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Is two way verification featured in the Application?<\/div>\r\n
Yes, user can enable two factor authentication through user profile or admin user can enable two way verification through user admin as required.<\/div>\r\n <\/div>\r\n\r\n
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How is the data backup taken?<\/div>\r\n
Full back up is taken in every 24 hours, differential backup in every 4 hours and transaction log is backed up in every 1 hour.<\/div>\r\n <\/div>\r\n\r\n
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Does the company follow the practice of Continuous Integration (CI)\/Continuous Deployment (CD)?<\/div>\r\n
Yes, BISage follows industry best practices for Continuous Integration (CI) and Continuous Deployment (CD), ensuring frequent code integration, automated testing, and streamlined deployment processes to maintain software quality, stability, and faster release cycles.<\/div>\r\n <\/div>\r\n\r\n
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How is the performance and security of BIS Application?<\/div>\r\n
Cloudflare is used for performance and security of BIS Applications.<\/div>\r\n <\/div>\r\n\r\n
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Does BIS Application support multi-tenancy Model?<\/div>\r\n
Yes, BIS Application is available on multi-tenancy model with shared database, separate database and separate server as applicable.<\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n
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What are the Applications Developed by BISage?<\/div>\r\n
\r\n BISage develops Applications in Module as well as Enterprise Editions to suit the customized needs of clients across the industry. Both Module and Enterprise Application is available now in five different series. BIS ERP is going to be commercialized in the near future.\r\n Please click the link for further information.<\/a>\r\n <\/div>\r\n <\/div>\r\n\r\n
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How is the BIS Application enabled?<\/div>\r\n
BIS Application is enabled both in SaaS (Software as a Service) and License Model. Client can go with any of two models based on their requirements, product features and applicable fee thereof.<\/div>\r\n <\/div>\r\n\r\n
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How is the fee structure of BIS Application?<\/div>\r\n
\r\n BIS Application has a different fee structure for both SaaS and License Model across different editions under different enterprise categories.\r\n Please click the link for further information.<\/a>\r\n <\/div>\r\n <\/div>\r\n\r\n
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How can we hire a BIS Application?<\/div>\r\n
You need to first make a need analysis depending on the size of your business, transactions and number of employee. You can then approach BISage through client onboarding portal available in our website, mail correspondence or direct telephone communication as convenient to you during normal business hour.<\/div>\r\n <\/div>\r\n\r\n
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Is the Application targeted for Particular Industry?<\/div>\r\n
The Application is targeted for different industry segments including non-profit organization with minor customization. It is suitable for Service-oriented, Communication Technology, Information Technology, Hospitalities, Agro and Forest Product, Construction and Manufacturing Industry.<\/div>\r\n <\/div>\r\n\r\n
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Can I upgrade the Applications to higher edition?<\/div>\r\n
Yes, you can upgrade BIS Application to higher edition both under SaaS or License Model as applicable with corresponding upgrade fee without setup charge.<\/div>\r\n <\/div>\r\n\r\n
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Can I switch my Application from SaaS to License Model?<\/div>\r\n
Yes, you can switch Application from SaaS to License Model with applicable charges.<\/div>\r\n <\/div>\r\n\r\n
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Can we add the user?<\/div>\r\n
Yes, you can add the user both in SaaS and License model with applicable charges.<\/div>\r\n <\/div>\r\n\r\n
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Can we customize our Application?<\/div>\r\n
Yes, minor customization if any is done during the deployment of Application but major customization is chargeable. Please contact at business@bisage.com.np for further details.<\/div>\r\n <\/div>\r\n\r\n
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Is the user role defined?<\/div>\r\n
Yes, every user is well defined through a dynamic login administration to have the proper managerial control.<\/div>\r\n <\/div>\r\n\r\n
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What is the estimated time required for the deployment of BIS Applications?<\/div>\r\n
If data is provided in the specified format, it can be deployed in a single work day from the date of receiving data.<\/div>\r\n <\/div>\r\n\r\n
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Is the batch upload possible in BIS Applications?<\/div>\r\n
Yes, batch upload of data is possible in the specified format.<\/div>\r\n <\/div>\r\n\r\n
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Is the Application cost effective?<\/div>\r\n
Yes, BIS Application is very cost effective and competitive against the given features and functionalities.<\/div>\r\n <\/div>\r\n\r\n
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What is the Support & Service charge applicable?<\/div>\r\n
Support & service charge is not applicable in SaaS Model whereas support & service charge is applicable in License Model on the basis of applications and enterprise categories.<\/div>\r\n <\/div>\r\n\r\n
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How is the software deal executed?<\/div>\r\n
A long-form agreement is entered and executed between BISage and Client for both SaaS and License Model.<\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n
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When is the Invoice generated?<\/div>\r\n
Invoice is generated against BIS Application in the first week of every month for SaaS Model. Whereas invoice is generated upon successful deployment of BIS Application in case of License Model. Similarly, Invoice is generated on a monthly, quarterly, half-yearly or Yearly basis in lieu of Support\/Service and Cloud Hosting Charge as applicable.<\/div>\r\n <\/div>\r\n\r\n
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What is the payment terms for both models?<\/div>\r\n
Payment is to be made within 7 days from the date of Invoice for SaaS Model whereas payment can be made as per the terms of the Agreement in case of License Model.<\/div>\r\n <\/div>\r\n\r\n
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What is the payment method?<\/div>\r\n
\r\n You can make the payment against monthly\/license fee through Bank Transfer, Cheque or online payment through our web portal for new customers.\r\n Please click the link for further information.<\/a>\r\n <\/div>\r\n <\/div>\r\n\r\n
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Is VAT Applicable?<\/div>\r\n
Yes, 13% VAT is applicable on and above monthly Fee.<\/div>\r\n <\/div>\r\n\r\n
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Is the TDS applicable in Software Sales?<\/div>\r\n
Yes, 1.5% TDS is applicable in both SaaS and License model.<\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n
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What are the Support Tiers?<\/div>\r\n
\r\n One-time Support-FOC
\r\n Standard Support-10% of License Fee
\r\n Premium Support- 15% of License Fee
\r\n Enterprise Support- 20% of License Fee
\r\n Refer to Support page for further details.\r\n <\/div>\r\n <\/div>\r\n\r\n
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Is the Cloud Service provided on High Availability (HA)?<\/div>\r\n
Yes, failover clustering is done between Data Center (DC) and Disaster Recovery (DR) for high availability.<\/div>\r\n <\/div>\r\n\r\n
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Is the HA service incurred additional charge?<\/div>\r\n
Yes, HA cloud service charges at the rate of 20% of License Fee. Standard Availability (SA) is chargeable at the rate of 10% of License Fee.<\/div>\r\n <\/div>\r\n\r\n
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What is the estimated up-time for HA and SA?<\/div>\r\n
BISage runs in Tier-1 server and commit 97% and 99.9% up-time respectively for SA and HA Cloud service.<\/div>\r\n <\/div>\r\n\r\n
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How can I get the support from BISage?<\/div>\r\n
\r\n BISage provides normal online support and service both in SaaS and License model. You can contact us through:
\r\n Trouble Ticket
\r\n support@bisage.com.np or
\r\n WhatsApp No. (9802304304)\r\n <\/div>\r\n <\/div>\r\n\r\n
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Is dedicated support available?<\/div>\r\n
A dedicated round the clock (24x7) support is available under Enterprise Support Tier subject to applicable charges.<\/div>\r\n <\/div>\r\n\r\n \r\n
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Are Troubleshooting Guidelines Available for user?<\/div>\r\n
\r\n Yes, basic troubleshooting guidelines are available in our website.\r\n Please click the link for further information.<\/a>\r\n <\/div>\r\n <\/div>\r\n\r\n
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Do you provide User Manual for running the Software?<\/div>\r\n
Yes, we provide online User Manual for all the modules of BIS Applications. It can be viewed through help button in the top right position of UI.<\/div>\r\n <\/div>\r\n\r\n
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Do you provide online training for our employee?<\/div>\r\n
Yes, one-time online training is provided within license\/SaaS term. Additional hour training is chargeable.<\/div>\r\n <\/div>\r\n\r\n
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Is onsite training available?<\/div>\r\n
Yes, onsite training is also available depending on the enterprise category subject to applicable charges.<\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n<\/div>\r\n\r\n\r\n\r\n\r\n