{"id":1775,"date":"2025-08-24T16:23:35","date_gmt":"2025-08-24T16:23:35","guid":{"rendered":"https:\/\/bisage.com.np\/home\/?page_id=1775"},"modified":"2026-02-25T04:57:00","modified_gmt":"2026-02-25T04:57:00","slug":"support-service","status":"publish","type":"page","link":"https:\/\/bisage.com.np\/home\/support\/support-service\/","title":{"rendered":"Support Service"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1775\" class=\"elementor elementor-1775\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3025bc8 e-flex e-con-boxed e-con e-parent\" data-id=\"3025bc8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7ce1717 elementor-widget elementor-widget-html\" data-id=\"7ce1717\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<!-- ===== BISage \u2022 Support & Service (NEW SAFE DESIGN - NO FOOTER BLEED) ===== -->\r\n<section id=\"support-service-v2\" class=\"bis-support-v2\">\r\n  <style>\r\n    :root{\r\n      --bis-primary:#2a4f9c;\r\n      --bis-accent:#f7941d;\r\n      --bis-dark:#12204a;\r\n      --bis-text:#1f2430;\r\n      --bis-muted:#5e6a86;\r\n      --bis-bg:#f6f8fc;\r\n      --bis-card:#ffffff;\r\n      --bis-border:#e6ecf5;\r\n      --bis-shadow:0 10px 26px rgba(18,32,74,.08);\r\n    }\r\n\r\n    \/* ===== Hard protection from footer bleeding behind ===== *\/\r\n    #support-service-v2{\r\n      position:relative;\r\n      isolation:isolate;         \/* CRITICAL: keeps background layer above footer *\/\r\n      z-index:9999;              \/* keep above theme\/footer layers *\/\r\n      padding:28px 14px 120px;   \/* bottom space for WhatsApp button *\/\r\n      background:transparent;\r\n      clear:both;\r\n    }\r\n    #support-service-v2 *{box-sizing:border-box;}\r\n\r\n    \/* Solid background layer (always covers behind your content) *\/\r\n    #support-service-v2::before{\r\n      content:\"\";\r\n      position:absolute;\r\n      inset:0;\r\n      background:var(--bis-bg);\r\n      z-index:-1;                \/* stays behind content but still above footer due to isolation *\/\r\n    }\r\n\r\n    \/* Hide any share blocks INSIDE this section *\/\r\n    #support-service-v2 [class*=\"share\"],\r\n    #support-service-v2 [id*=\"share\"],\r\n    #support-service-v2 .a2a_kit,\r\n    #support-service-v2 .addtoany_share_save_container{\r\n      display:none !important;\r\n      height:0 !important;\r\n      margin:0 !important;\r\n      padding:0 !important;\r\n      overflow:hidden !important;\r\n    }\r\n\r\n    \/* Center wrapper (safe inside any theme container) *\/\r\n    #support-service-v2 .wrap{\r\n      max-width:1180px;\r\n      margin:0 auto;\r\n    }\r\n\r\n    \/* Big panel (one block) *\/\r\n    #support-service-v2 .panel{\r\n      background:#fff;\r\n      border:1px solid var(--bis-border);\r\n      border-radius:22px;\r\n      box-shadow:var(--bis-shadow);\r\n      overflow:hidden;\r\n    }\r\n\r\n    \/* Header *\/\r\n    #support-service-v2 .head{\r\n      padding:22px 20px;\r\n      background:\r\n        radial-gradient(900px 520px at 115% -20%, rgba(247,148,29,.16), rgba(247,148,29,0) 60%),\r\n        radial-gradient(900px 520px at -10% 130%, rgba(42,79,156,.18), rgba(42,79,156,0) 60%),\r\n        #fff;\r\n      border-bottom:1px solid var(--bis-border);\r\n    }\r\n    #support-service-v2 .title{\r\n      margin:0;\r\n      font-size:clamp(22px,2.8vw,34px);\r\n      font-weight:900;\r\n      color:var(--bis-dark);\r\n      display:inline-block;\r\n      position:relative;\r\n      padding-bottom:10px;\r\n    }\r\n    #support-service-v2 .title::after{\r\n      content:\"\";\r\n      position:absolute; left:0; bottom:0;\r\n      width:110px; height:5px; border-radius:999px;\r\n      background:linear-gradient(90deg,var(--bis-accent),#ffd08a);\r\n    }\r\n    #support-service-v2 .desc{\r\n      margin:12px 0 0;\r\n      color:var(--bis-muted);\r\n      font-weight:700;\r\n      line-height:1.7;\r\n      max-width:100ch;\r\n    }\r\n\r\n    \/* Highlights *\/\r\n    #support-service-v2 .hi-row{\r\n      display:grid;\r\n      grid-template-columns:1fr;\r\n      gap:12px;\r\n      margin-top:16px;\r\n    }\r\n    @media(min-width:760px){\r\n      #support-service-v2 .hi-row{grid-template-columns:repeat(3,1fr)}\r\n    }\r\n    #support-service-v2 .hi{\r\n      border:1px solid var(--bis-border);\r\n      border-radius:16px;\r\n      padding:14px;\r\n      background:#fff;\r\n      box-shadow:0 8px 20px rgba(18,32,74,.05);\r\n    }\r\n    #support-service-v2 .hi b{\r\n      display:block;\r\n      color:var(--bis-dark);\r\n      font-weight:900;\r\n      margin-bottom:6px;\r\n      font-size:14px;\r\n    }\r\n    #support-service-v2 .hi span{\r\n      display:block;\r\n      color:var(--bis-muted);\r\n      font-weight:700;\r\n      line-height:1.55;\r\n      font-size:13.5px;\r\n    }\r\n\r\n    \/* Body sections *\/\r\n    #support-service-v2 .content{\r\n      padding:18px 20px 22px;\r\n    }\r\n\r\n    #support-service-v2 .section{\r\n      margin-top:18px;\r\n      border:1px solid var(--bis-border);\r\n      border-radius:18px;\r\n      overflow:hidden;\r\n      background:#fff;\r\n    }\r\n    #support-service-v2 .section-hd{\r\n      padding:14px 16px;\r\n      background:#fbfcff;\r\n      border-bottom:1px solid var(--bis-border);\r\n      display:flex;\r\n      align-items:center;\r\n      justify-content:space-between;\r\n      gap:12px;\r\n    }\r\n    #support-service-v2 .section-hd h2{\r\n      margin:0;\r\n      font-size:16px;\r\n      font-weight:900;\r\n      color:var(--bis-dark);\r\n    }\r\n    #support-service-v2 .section-hd small{\r\n      color:var(--bis-muted);\r\n      font-weight:700;\r\n      white-space:nowrap;\r\n    }\r\n\r\n    \/* Tables *\/\r\n    #support-service-v2 .table-scroll{\r\n      overflow-x:auto;\r\n      -webkit-overflow-scrolling:touch;\r\n    }\r\n    #support-service-v2 table{\r\n      width:100%;\r\n      border-collapse:separate;\r\n      border-spacing:0;\r\n      min-width:920px;\r\n    }\r\n    #support-service-v2 th{\r\n      text-align:left;\r\n      padding:12px;\r\n      background:#f3f6fc;\r\n      color:var(--bis-dark);\r\n      font-weight:900;\r\n      border-bottom:1px solid var(--bis-border);\r\n      white-space:nowrap;\r\n    }\r\n    #support-service-v2 td{\r\n      padding:12px;\r\n      border-bottom:1px solid var(--bis-border);\r\n      color:var(--bis-text);\r\n      font-size:14px;\r\n      line-height:1.55;\r\n      vertical-align:top;\r\n      overflow-wrap:anywhere;\r\n    }\r\n    #support-service-v2 tr:last-child td{border-bottom:none;}\r\n\r\n    \/* Tags *\/\r\n    #support-service-v2 .tag{\r\n      display:inline-flex;\r\n      padding:6px 10px;\r\n      border-radius:999px;\r\n      font-weight:900;\r\n      font-size:12px;\r\n      border:1px solid var(--bis-border);\r\n      background:#fff;\r\n      color:var(--bis-dark);\r\n      white-space:nowrap;\r\n    }\r\n    #support-service-v2 .tag.blue{border-color:rgba(42,79,156,.25); background:rgba(42,79,156,.06)}\r\n    #support-service-v2 .tag.orange{border-color:rgba(247,148,29,.35); background:rgba(247,148,29,.10)}\r\n\r\n    \/* Two-column info blocks *\/\r\n    #support-service-v2 .cols{\r\n      display:grid;\r\n      grid-template-columns:1fr;\r\n      gap:14px;\r\n      padding:14px 16px;\r\n    }\r\n    @media(min-width:980px){\r\n      #support-service-v2 .cols{grid-template-columns:1fr 1fr}\r\n    }\r\n    #support-service-v2 .box{\r\n      border:1px solid var(--bis-border);\r\n      border-radius:16px;\r\n      padding:14px;\r\n      background:#fff;\r\n    }\r\n    #support-service-v2 .box h3{\r\n      margin:0 0 8px;\r\n      font-size:15px;\r\n      font-weight:900;\r\n      color:var(--bis-dark);\r\n    }\r\n    #support-service-v2 .box p{\r\n      margin:0;\r\n      color:var(--bis-muted);\r\n      font-weight:700;\r\n      line-height:1.65;\r\n    }\r\n    #support-service-v2 ul{\r\n      margin:10px 0 0;\r\n      padding-left:18px;\r\n      color:var(--bis-muted);\r\n      font-weight:700;\r\n      line-height:1.65;\r\n    }\r\n    #support-service-v2 li{margin:7px 0;}\r\n\r\n    \/* Disclaimer *\/\r\n    #support-service-v2 .note{\r\n      margin-top:14px;\r\n      padding:14px 16px;\r\n      border-left:6px solid var(--bis-accent);\r\n      background:#fff;\r\n      border-top:1px solid var(--bis-border);\r\n      color:var(--bis-muted);\r\n      font-weight:700;\r\n      line-height:1.65;\r\n    }\r\n    #support-service-v2 .note b{color:var(--bis-dark);}\r\n\r\n    \/* CTA *\/\r\n    #support-service-v2 .cta{\r\n      margin-top:16px;\r\n      padding:16px;\r\n      border:1px solid var(--bis-border);\r\n      border-radius:18px;\r\n      background:linear-gradient(135deg, rgba(42,79,156,.10), rgba(247,148,29,.10));\r\n      display:flex;\r\n      align-items:center;\r\n      justify-content:space-between;\r\n      gap:12px;\r\n      flex-wrap:wrap;\r\n    }\r\n    #support-service-v2 .cta h3{\r\n      margin:0;\r\n      font-size:16px;\r\n      font-weight:900;\r\n      color:var(--bis-dark);\r\n    }\r\n    #support-service-v2 .cta p{\r\n      margin:6px 0 0;\r\n      color:var(--bis-muted);\r\n      font-weight:700;\r\n      line-height:1.6;\r\n      max-width:70ch;\r\n    }\r\n    #support-service-v2 .btns{display:flex; gap:10px; flex-wrap:wrap; margin-left:auto;}\r\n    #support-service-v2 .btn{\r\n      display:inline-flex;\r\n      align-items:center;\r\n      justify-content:center;\r\n      padding:10px 16px;\r\n      border-radius:14px;\r\n      font-weight:900;\r\n      font-size:14px;\r\n      text-decoration:none;\r\n      border:2px solid transparent;\r\n      background:#fff;\r\n      white-space:nowrap;\r\n    }\r\n    #support-service-v2 .btn.primary{\r\n      background:var(--bis-primary);\r\n      border-color:var(--bis-primary);\r\n      color:#fff;\r\n    }\r\n    #support-service-v2 .btn.primary:hover{background:#24478c;}\r\n    #support-service-v2 .btn.outline{\r\n      border-color:var(--bis-accent);\r\n      color:var(--bis-accent);\r\n      background:#fff;\r\n    }\r\n    #support-service-v2 .btn.outline:hover{background:rgba(247,148,29,.10);}\r\n    @media(max-width:900px){\r\n      #support-service-v2 .btns{width:100%;}\r\n      #support-service-v2 .btn{width:100%;}\r\n    }\r\n  <\/style>\r\n\r\n  <div class=\"wrap\">\r\n    <div class=\"panel\">\r\n      <div class=\"head\">\r\n        <h1 class=\"title\">Customer-Centric Support &amp; Service<\/h1>\r\n        <p class=\"desc\">\r\n          BISage delivers responsive, reliable, and client-focused support across both <b>SaaS<\/b> and <b>License<\/b> models.\r\n          Our support framework is designed to maintain continuity, reduce downtime, and resolve issues efficiently.\r\n        <\/p>\r\n\r\n        <div class=\"hi-row\">\r\n          <div class=\"hi\">\r\n            <b>Structured SLA Support<\/b>\r\n            <span>Clear response targets with severity-based best-effort resolution.<\/span>\r\n          <\/div>\r\n          <div class=\"hi\">\r\n            <b>Reliable Support Channels<\/b>\r\n            <span>Trouble Ticket, WhatsApp and AnyDesk for guided troubleshooting.<\/span>\r\n          <\/div>\r\n          <div class=\"hi\">\r\n            <b>Scalable Coverage<\/b>\r\n            <span>From go-live assistance to 24\u00d77 enterprise support.<\/span>\r\n          <\/div>\r\n        <\/div>\r\n      <\/div>\r\n\r\n      <div class=\"content\">\r\n\r\n        <!-- Support Type and SLA -->\r\n        <div class=\"section\">\r\n          <div class=\"section-hd\">\r\n            <h2>Support Type and SLA<\/h2>\r\n            <small>Response \u2022 Resolution \u2022 Charges<\/small>\r\n          <\/div>\r\n          <div class=\"table-scroll\">\r\n            <table>\r\n              <thead>\r\n                <tr>\r\n                  <th>Type of Support<\/th>\r\n                  <th>SLA Response<\/th>\r\n                  <th>SLA Resolution<\/th>\r\n                  <th>Support Hour<\/th>\r\n                  <th>Medium<\/th>\r\n                  <th>Charge (SaaS)<\/th>\r\n                  <th>Charge (License)<\/th>\r\n                <\/tr>\r\n              <\/thead>\r\n              <tbody>\r\n                <tr>\r\n                  <td><b>One-time Support<\/b><\/td>\r\n                  <td>No SLA<\/td>\r\n                  <td>No post-go-live issue resolution<\/td>\r\n                  <td>One-time go live assistance<\/td>\r\n                  <td>Pre-recorded Demo, FAQ, User Manual<\/td>\r\n                  <td>FOC<\/td>\r\n                  <td>0<\/td>\r\n                <\/tr>\r\n                <tr>\r\n                  <td><b>Standard Support<\/b><\/td>\r\n                  <td>12\u201324 hours<\/td>\r\n                  <td>Best Effort \/ Severity-based<\/td>\r\n                  <td>10:00 am to 6:00 pm<\/td>\r\n                  <td>Trouble Ticket, WhatsApp, AnyDesk, FAQ<\/td>\r\n                  <td>Included<\/td>\r\n                  <td><span class=\"tag blue\">10% of License Fee<\/span><\/td>\r\n                <\/tr>\r\n                <tr>\r\n                  <td><b>Premium Support<\/b><\/td>\r\n                  <td>4\u20138 hours<\/td>\r\n                  <td>Best Effort \/ Severity-based<\/td>\r\n                  <td>8:00 am to 8:00 pm<\/td>\r\n                  <td>Trouble Ticket, WhatsApp, AnyDesk, FAQ<\/td>\r\n                  <td>Included<\/td>\r\n                  <td><span class=\"tag orange\">15% of License Fee<\/span><\/td>\r\n                <\/tr>\r\n                <tr>\r\n                  <td><b>Enterprise Support<\/b><\/td>\r\n                  <td>1\u20132 hours<\/td>\r\n                  <td>Dedicated support with priority resolution<\/td>\r\n                  <td>24\u00d77<\/td>\r\n                  <td>Trouble Ticket, WhatsApp, AnyDesk<\/td>\r\n                  <td>Included<\/td>\r\n                  <td><span class=\"tag orange\">20% of License Fee<\/span><\/td>\r\n                <\/tr>\r\n              <\/tbody>\r\n            <\/table>\r\n          <\/div>\r\n\r\n          <div class=\"note\">\r\n            <b>Disclaimer:<\/b> SLA response and resolution timelines are target-based and subject to issue complexity,\r\n            third-party dependencies, and customer responsiveness.\r\n          <\/div>\r\n        <\/div>\r\n\r\n        <!-- Cloud Service -->\r\n        <div class=\"section\" style=\"margin-top:16px;\">\r\n          <div class=\"section-hd\">\r\n            <h2>Cloud Service<\/h2>\r\n            <small>Availability \u2022 Up-time \u2022 Hosting<\/small>\r\n          <\/div>\r\n          <div class=\"table-scroll\">\r\n            <table style=\"min-width:780px;\">\r\n              <thead>\r\n                <tr>\r\n                  <th>Service Availability<\/th>\r\n                  <th>Service Up-time<\/th>\r\n                  <th>Cloud Hosting Charge (SaaS)<\/th>\r\n                  <th>Cloud Hosting Charge (License)<\/th>\r\n                <\/tr>\r\n              <\/thead>\r\n              <tbody>\r\n                <tr>\r\n                  <td><b>Standard Availability (SA)<\/b><\/td>\r\n                  <td>97%<\/td>\r\n                  <td>Included in SaaS Subscription<\/td>\r\n                  <td><span class=\"tag blue\">10%<\/span><\/td>\r\n                <\/tr>\r\n                <tr>\r\n                  <td><b>High Availability (HA)<\/b><\/td>\r\n                  <td>99.90%<\/td>\r\n                  <td>Included in SaaS Subscription<\/td>\r\n                  <td><span class=\"tag orange\">20%<\/span><\/td>\r\n                <\/tr>\r\n              <\/tbody>\r\n            <\/table>\r\n          <\/div>\r\n        <\/div>\r\n\r\n        <!-- Support Mode + Contacts -->\r\n        <div class=\"section\" style=\"margin-top:16px;\">\r\n          <div class=\"section-hd\">\r\n            <h2>Support Mode &amp; Contacts<\/h2>\r\n            <small>Process \u2022 Escalation<\/small>\r\n          <\/div>\r\n\r\n          <div class=\"cols\">\r\n            <div class=\"box\">\r\n              <h3>Authorized Troubleshooting Channel<\/h3>\r\n              <p><b>Remote Desktop Connection (RDC)<\/b> is the only authorized channel for technical troubleshooting.<\/p>\r\n\r\n              <div style=\"height:10px\"><\/div>\r\n\r\n              <h3>Client SPOC Requirement<\/h3>\r\n              <p>Clients must appoint a single point of contact (SPOC) with basic technical and communication skills to:<\/p>\r\n              <ul>\r\n                <li>Clearly explain the issue<\/li>\r\n                <li>Share steps already taken internally<\/li>\r\n                <li>Provide supporting screenshots or error messages<\/li>\r\n              <\/ul>\r\n            <\/div>\r\n\r\n            <div class=\"box\">\r\n              <h3>Support Contact Details (L1\u2013L3)<\/h3>\r\n              <div class=\"table-scroll\">\r\n                <table style=\"min-width:520px;\">\r\n                  <thead>\r\n                    <tr>\r\n                      <th style=\"width:18%\">Level<\/th>\r\n                      <th style=\"width:52%\">Unit<\/th>\r\n                      <th style=\"width:30%\">Mobile No.<\/th>\r\n                    <\/tr>\r\n                  <\/thead>\r\n                  <tbody>\r\n                    <tr><td><b>L1<\/b><\/td><td>Customer Care Unit<\/td><td>9802304304<\/td><\/tr>\r\n                    <tr><td><b>L2<\/b><\/td><td>Support<\/td><td>9802304304<\/td><\/tr>\r\n                    <tr><td><b>L3<\/b><\/td><td>Operation<\/td><td>9802304309<\/td><\/tr>\r\n                  <\/tbody>\r\n                <\/table>\r\n              <\/div>\r\n\r\n              <div class=\"cta\">\r\n                <div>\r\n                  <h3>Need dedicated assistance or 24\u00d77 support?<\/h3>\r\n                  <p>Connect with our team to upgrade your support plan and ensure uninterrupted operations.<\/p>\r\n                <\/div>\r\n                <div class=\"btns\">\r\n                  <a class=\"btn primary\" href=\"https:\/\/bisage.com.np\/home\/contact\/\">Contact Us<\/a>\r\n                  <a class=\"btn outline\" href=\"https:\/\/bisage.com.np\/home\/contact\/\">Upgrade Support Plan<\/a>\r\n                <\/div>\r\n              <\/div>\r\n\r\n            <\/div>\r\n          <\/div>\r\n        <\/div>\r\n\r\n      <\/div>\r\n    <\/div>\r\n  <\/div>\r\n<\/section>\r\n<!-- ===== \/BISage \u2022 Support & Service (NEW SAFE DESIGN) ===== -->\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-afd5ade e-flex e-con-boxed e-con e-parent\" data-id=\"afd5ade\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-64df0bf elementor-widget elementor-widget-html\" data-id=\"64df0bf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<!-- Share This Post -->\n<div class=\"share-wrap\">\n  <span class=\"share-text\">Share this post<\/span>\n\n  <!-- Facebook -->\n  <a class=\"share-btn fb\" id=\"share-fb\" target=\"_blank\">\n    <svg viewBox=\"0 0 24 24\" aria-hidden=\"true\">\n      <path d=\"M13.5 22v-8h2.7l.4-3h-3.1V9.1c0-.9.2-1.5 1.5-1.5h1.7V4.9c-.3 0-1.4-.1-2.6-.1-2.6 0-4.4 1.6-4.4 4.5V11H7.1v3h2.6v8h3.8z\"\/>\n    <\/svg>\n    Facebook\n  <\/a>\n\n  <!-- WhatsApp -->\n  <a class=\"share-btn wa\" id=\"share-wa\" target=\"_blank\">\n    <svg viewBox=\"0 0 24 24\" aria-hidden=\"true\">\n      <path d=\"M12 2a10 10 0 0 0-8.5 15.3L2 22l4.9-1.4A10 10 0 1 0 12 2zm0 18.2a8.1 8.1 0 0 1-4.1-1.1l-.3-.2-2.9.8.8-2.8-.2-.3A8.1 8.1 0 1 1 12 20.2zm4.5-6.1c-.2-.1-1.4-.7-1.6-.8-.2-.1-.4-.1-.6.1s-.7.8-.9 1-.3.2-.5.1a6.7 6.7 0 0 1-3.2-2.8c-.2-.4.2-.4.6-1.3.1-.2.1-.4 0-.5l-.7-1.6c-.2-.4-.4-.4-.6-.4h-.5c-.2 0-.5.1-.7.4s-.9.9-.9 2.1.9 2.5 1.1 2.6a9.5 9.5 0 0 0 3.7 3.2c1.3.6 1.8.7 2.4.6.4-.1 1.4-.6 1.6-1.2.2-.6.2-1.1.1-1.2-.1-.1-.2-.1-.4-.2z\"\/>\n    <\/svg>\n    WhatsApp\n  <\/a>\n\n  <!-- LinkedIn -->\n  <a class=\"share-btn li\" id=\"share-li\" target=\"_blank\">\n    <svg viewBox=\"0 0 24 24\" aria-hidden=\"true\">\n      <path d=\"M6.5 6.8A2.3 2.3 0 1 1 6.5 2.2a2.3 2.3 0 0 1 0 4.6zM4.3 21.8V8.5h4.4v13.3H4.3zM9.9 8.5h4.2v1.8h.1c.6-1.1 2-2.2 4.2-2.2 4.5 0 5.3 3 5.3 6.8v6.9h-4.4v-6.1c0-1.5 0-3.4-2.1-3.4s-2.4 1.6-2.4 3.3v6.2H9.9V8.5z\"\/>\n    <\/svg>\n    LinkedIn\n  <\/a>\n\n  <!-- X -->\n  <a class=\"share-btn x\" id=\"share-x\" target=\"_blank\">\n    <svg viewBox=\"0 0 24 24\" aria-hidden=\"true\">\n      <path d=\"M18.8 2H22l-7 8 8.4 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